CRi

Technical Support

CRi offers three tiers of technical service aimed at providing you with more in-depth technical assistance for both the Maestro In Vivo and Nuance Multispectral imaging systems. Support packages include basic functionality and software-related questions to advanced method and application development. Service programs described below include phone support, WebEx – an internet-based program facilitating computer interface between CRi support personnel and the customer, and on-site visits to customer locations. Technical service representatives have years of experience in multispectral imaging, the biological sciences and application development. Let us help you make the most of your multispectral imaging research.

Features	Silver	Gold Remote	Gold Customer Site	Platinum
Remote / On-site Support	Remote	Remote	Remote / On-site	Remote / On-site
Number of Visits	N/A	N/A	2	5
Maximum hours of Calls and/or WebEx	2 – 6	12	12	50
Software Upgrades	N/A	N/A
Additional 1-year Return-to-CRi warranty	N/A	N/A

Learn more

For technical support relating to products other than the Nuance or Maestro systems, please contact us.

If you are a CRi customer and require immediate technical support, click here.